Privacy Policy

Last updated: February 28, 2026

1. Introduction

Jacobi Store, LLC d/b/a TaxEquity ("TaxEquity," "we," "us," "our") operates taxappealhelp.com. This Privacy Policy describes how we collect, use, and protect your personal information when you use our Service. By using the Service, you also agree to our Terms of Service.

2. Information We Collect

Information you provide directly:

  • Account information: name, email address, phone number, mailing address
  • Property information: property address, quick reference ID, property details
  • Payment information: credit/debit card details (processed and stored securely by Stripe; we only retain the card brand and last four digits)
  • Appeal information: dispute grounds, uploaded evidence (photos, documents), electronic signatures
  • Communications: messages sent through the platform, contact form submissions

Information collected automatically:

  • Device and browser information (browser type, operating system)
  • IP address (collected during electronic signature for legal compliance)
  • Pages visited and actions taken within the Service
  • Usage data collected via Google Analytics (see Section 7)
  • Cookies and similar technologies (see Section 7)

Information from third parties:

  • Property assessment data, tax records, and property details from county government websites (e.g., taxbill.jocogov.org and ims.jocogov.org)

3. How We Use Your Information

We use your information to:

  • Provide and operate the Service, including generating appeal documents and researching comparable properties
  • Process payments through Stripe
  • Assign and manage agents for agent-assisted cases
  • Communicate with you about your cases, deadlines, and account
  • Send service-related notifications (case updates, deadline reminders, document availability)
  • Improve and maintain the Service
  • Comply with legal obligations
  • Protect against fraud and unauthorized access

We do not sell your personal information to third parties.

4. How We Share Your Information

We share your information only in the following circumstances:

  • Agents: For agent-assisted cases, your property information and case details are shared with the assigned real estate professional handling your appeal.
  • Payment processor: Stripe receives your payment information to process transactions. See Stripe's privacy policy at stripe.com/privacy.
  • Government entities: Your property information and appeal documents are submitted to the applicable county (Johnson County or Wyandotte County) and/or the Kansas Board of Tax Appeals as part of the appeal process — this is the core function of the Service.
  • Analytics provider: Google receives anonymized usage data through Google Analytics. See Google's privacy policy at policies.google.com/privacy.
  • Legal requirements: We may disclose information if required by law, court order, or governmental regulation.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

5. Data Retention

We retain your account information and case records for as long as your account is active and for a reasonable period afterward for legal and business purposes. Specifically:

  • Account data: Retained until you request deletion
  • Case records and documents: Retained for 7 years after case closure (for tax and legal compliance)
  • Payment records: Retained as required by financial regulations
  • Automatically collected data: Retained for up to 2 years

You may request deletion of your account by contacting support@taxappealhelp.com. Note that we may retain certain information as required by law.

6. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL)
  • Secure payment processing through Stripe (PCI DSS compliant)
  • Role-based access controls limiting who can view your data
  • Regular security scanning of our application

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies

We use cookies and similar technologies for:

  • Essential cookies: Session management, authentication, security
  • Functional cookies: Remembering your preferences and saved properties
  • Analytics cookies: Google Analytics uses cookies to collect aggregated, anonymous usage data such as pages visited, time on site, and general geographic region. This helps us understand how the Service is used and improve it. Google Analytics may transfer data to Google servers in the United States. For more information, see Google's privacy policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information in your account
  • Request deletion of your account and personal data (subject to legal retention requirements)
  • Receive a copy of your data in a portable format

To exercise any of these rights, contact us at support@taxappealhelp.com.

9. Children's Privacy

The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The "Last updated" date at the top of this page indicates when the policy was last revised.

11. Contact Us

For questions about this Privacy Policy or your personal data, contact us at:

Jacobi Store, LLC d/b/a TaxEquity

Email: support@taxappealhelp.com